FAQ

Billing

How do I cancel my subscription?

We hate to see you go! But if you must, please contact us at customerservice@FortheFaithful.com.

Please take note: Subscriptions will be cancelled and you will receive the remaining shipments in your current subscription period. If you subscribed, for instance, to a 3-month plan, your subscription will terminate as of the end of your current 3-month cycle.  We do not offer refunds for early termination of a subscription.

How do I change my credit or debit card?

To update your billing information, simply log into your account and you will be able to update your payment method.

I need to cancel my subscription, but I’m in the middle of my 3-month or 6-month subscription. Do I still get the boxes I paid for?

Yes. If you cancel your subscription during the current multi-month subscription plan, you will still receive the remaining number of boxes left on your subscription but will not be charged again moving forward. Please note: your account will show as active through the end of your subscription term. This is to ensure that you receive the remaining boxes on your subscription.

I signed up for one month, why did I get billed again?

All of our subscriptions on FortheFaithful.com renew automatically unless canceled in accordance with our Terms which is stated both when selecting the plan and at checkout. If you have any questions regarding your billing schedule, you can find your next renewal date by logging into your user account.

I was billed this month, but I didn’t get a box. Why?

Our deadline for new subscription signups each month is on the 19th by midnight, Eastern Standard Time, or earlier, if we sell out of that month’s boxes. If you start your subscription any time before the 19th, you will get that current month’s box as your first For the Faithful shipment. If you sign up on the 20th or any time after, your first For the Faithful shipment will be the following month’s box.

My account is past due. What should I do?

When your renewal is unsuccessfully processed, the subscription will be put into a past due status. You will receive periodic emails notifying you that we are unable to renew the account where a billing update link will be provided.

While your account is past due it will be on hold from any shipments. The billing system will cycle every 24 hours where it will attempt the charge the card on file.

If during this time the account is successfully renewed, you will be moved back to active status and processed any applicable boxes asap.

If the system is eventually unable to charge your card successfully, the account will be canceled with a final email notification alerting you to the cancelation of the subscription.

My account was past due when you shipped but then I was charged. Am I getting this month’s box?

Yes. If your original renewal date qualifies your subscription for a recent shipment, you will be shipped that month’s box once the charge is successfully processed.

My account was past due, and I’ve updated my billing information. When will you try to charge the card again?

The automated billing system will cycle again within 24 hours, and should be able to capture the charge if all of the billing information is correct. Your account will go back to active status once it is able to capture the renewal charge.

When will my account be renewed?

Please log into your user account, where you can find your next scheduled renewal date.

Exchanges & Returns

My box is missing an item or is damaged/broken. What should I do?

In the rare case an item comes damaged or is missing, please contact our customer support team and we’d be happy to resolve your request. Validity of a damaged item will be at the discretion of the support agent. Due to inventory changes, please report any issues within 30 days of receiving your shipment notification and allow up to 2 weeks for your replacement to ship. Once it is processed, you will receive an email with new tracking information.

Gift Subscriptions

How can I extend/continue my gift subscription after it ends?

You can extend/continue your gift subscription by contacting our customer support team at customerservice@FortheFaithful.com.

I already have a subscription but received one as a gift? What should I do?

To avoid receiving duplicate boxes for the overlapping months, please contact our customer support team. They can let you know your options for combining the two subscriptions.

I can’t log into my account. Why?

At this time gift subscriptions are not created with a user account. If you have any questions regarding your purchase, please contact our support team at customerservice@FortheFaithful.com.

I need to make changes to my gift subscription. How do I do that?

Please contact our customer support team and we would be happy to assist in making any changes to your gift subscription.

I’d like to purchase a non-recurring gift subscription, how do I do that?

For our US subscribers, just head on over to gifts.forthefaithful.com and purchase a gift plan there. The boxes will begin shipping out with our regular monthly schedule.

Will my gift subscription auto renew?

Gift subscriptions do not auto renew and are only shipped for the purchased number of months.

International

Do you ship outside of the United States?

For the Faithful currently does not ship outside of the United States. Keep checking back, though, because we will be offering international shipment soon!

Member Accounts

How do I add a second subscription?

At this time, only one subscription may be associated to a single email address.  To purchase additional subscriptions, you may sign up under a different email address or contact customerservice@FortheFaithful.com and we can help add additional subscriptions.

How do I reactivate my subscription?

Submit a reactivation request by emailing customerservice@FortheFaithful.com. When this is processed, you are charged at the time of reactivation for the next upcoming box. Your renewal will be that date moving forward for each subscription period.

I got the wrong size shirt. What should I do?

If you would like to return your shirt to us, we would be happy to exchange that for you. Please send your shirt along with a note of the size you would like sent back to:

For the Faithful
8163 Melrose Avenue
Los Angeles, CA 90046

Once your shirt is received back to our warehouse, your exchange will be processed and you will receive a follow-up tracking email for your new shipment.

I signed up, yet I can’t log into my account. Why?

If you are unable to log into your account, first we ask that you check your email for a confirmation of your purchase. Please contact our customer support team if you do not have a confirmation email, as it’s likely there was a typo in the email address entered during the checkout process.

If you do have the confirmation email, try using the “forgot password” link to have a reset link sent to you. This will allow you to reset the password for your account and you should successfully gain access at that point.

If you are still unable to access your account, please contact our support team who can help locate and update your account.

Replacements

My box is missing an item or is damaged/broken. What should I do?

In the rare case an item comes damaged or is missing, please contact our customer support team and we’d be happy to resolve your request. Validity of a damaged item will be at the discretion of the support agent. Due to inventory changes, please report any issues within 30 days of receiving your shipment notification and allow up to 2 weeks for your replacement to ship. Once it is processed, you will receive an email with new tracking information.

Shipping

How long does it take to get my box through the mail?

We currently target all monthly domestic boxes to arrive before the end of each month. Once you receive your tracking email you can use that information to see the most current location of our box in transit.

It’s the 28th and I still don’t have my box. What should I do?

If it’s been more than 10 total days from the end of the month and your tracking information does not indicate that your box is still en route, reach out to us. Also, feel free to check in with your local USPS post office with the tracking information and see if they can assist in tracking it down.

My box was returned, now what?

If you have not already contacted our customer support team for a replacement, please let us know as soon as possible if you are missing your box. We would be happy to investigate and further assist.

My box was shipped to a previous/invalid address. What should I do?

First, be sure to get your shipping address updated through your user account. If you’ve recently moved and have mail forwarding set up with your mail provider, this should be recognized during transit and the appropriate adjustments will be made to get your box to your forwarded address. If you no longer have access to your previous address, please send us a message and we can provide more information for your specific situation.

If your box was mailed to an invalid address, please double check and/or update your user account and contact our support team for more information.

My tracking information isn’t working. What should I do?

Be sure to refer to your tracking email for instructions on how and where to track your package. If you are able to locate the correct tracking site for your box, please allow up to 48 hours from the receipt of your tracking email for the tracking information to populate and show the most accurate location of your shipment.

My tracking information says “notice left” what do I do?

Occasionally, if a postal worker is unable to deliver your box with your regular mail, an update of “notice left” will update on your tracking information. If you see that update, please take your ID and/or a physical notice left with your mail to the post office and your box will be released to you.

My tracking shows a status of DELIVERED, yet I never received it. What should I do?

We have seen instances where the USPS marks the package as DELIVERED, and yet shows up at the intended address at a later time and date. If you don’t see the box show up in 48 hours after a DELIVERED status on your USPS tracking, feel free to reach out to us, and we can start processing a replacement. In the mean time, please check with local USPS post office with that tracking information and see if they can assist in tracking it down.

What should I do if my shipping address has changed?

To update your shipping address, simply log into your account and update your shipping address.

Please note, in effort to get boxes to our subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. As a result, all address updates should be made prior to the 19th of the month to ensure they are correctly reflected in your shipment.

Why haven’t I received a tracking email?

If your signup or renewal was processed before our cutoff on the 19th at 9PM Pacific, your subscription will include that month’s box. Barring any unforeseen circumstances, you should receive your tracking notification email by the 21st of each month. If that date has passed and you have not yet received your tracking email, please log into your user account and verify that the contact information is correct for your account.

If the email address is correct, please double check your spam folder as the tracking email might have been caught in that filter. If you find you are still unable to locate your tracking information, please contact customersupport@FortheFaithful.com and be sure to provide your shipping name in your request so our support team can assist in locating your tracking information.

The Basics

How do I upgrade my subscription?

Ready to upgrade, just e-mail support at: customersupport@FortheFaithful.com

I have a question not solved by the help center & I need an answer!

The For the Faithful Help Center is designed to provide a complete self-service support option to resolve any issues you may have. If you can’t find an answer, you can submit a request to our support team.

When are For the Faithful boxes sent out?

For the Faithful boxes are sent out once each month, scheduled to begin shipping on the 20th unless otherwise specified. Signups are taken until 9pm PT on the 19th (unless otherwise specified). If you signup after 9PM PT on the 19th, your first box will come in the following month.

For example, if you signed up on the 23rd of January, the first box you’d receive would be our February crate.

When I sign up for a 3-month or 6-month subscription, is it all charged up front?

Yes. You are charged in advance the full discounted price for your subscription choice. At the end of your initial, prepaid subscription period, your subscription will renew on a recurring basis (unless cancelled in accordance with our Terms) for the same subscription period, at the then-current subscription rate.

When I signup, how often am I charged?

For one month subscriptions: You are charged at the time of signup and then the same date each month based on that signup date. For example, if you signed up on the 28th then your renewal would be the 28th of each month.

For 3-month or 6-month subscriptions, you are charged at the time of signup for the initial prepaid subscription term. At the end of the initial prepaid subscription term, your subscription will renew on a recurring basis for the same subscription term. For example, if you signed up on the 28th for a 3-month subscription, then after your initial 3-month subscription period ends, your subscription would renew on the 28th of the applicable month for successive 3-month subscription periods.

Why was my subscription renewed?

All of our subscriptions on FortheFaithful.com renew automatically unless canceled in accordance with our Terms which is stated both when selecting the plan and at checkout. If you have any questions regarding your billing schedule, you can find your next renewal date by logging into your user account.